Frequently Asked Questions
How long does a batch take?
Each batch is expected to take around 30 minutes to complete. You do not need to do a whole batch in one go, when you open the tool again you can resume from the image you left off.
Do I need to save my work as I go?
As the Indexing and Arbitration tools are online, there is no need to save. As soon as you have entered the data and moved onto the next cell, that data will be immediately sent to our systems and securely saved.
With the new redesign we have taken the decision to retire the old UKIndexer census checking project. The work you have submitted into it will be worked through by our team and put to use. We thank you for all your hard work over the years and hope you will enjoy having more varied projects to work on. All the credits you have earned have been carried over to the new tool.
How do I use my credits?
Go to the Account page and click on the credit number shown. This will take you to a page where you can redeem the credits.
Credits can be redeemed by clicking the 'Use Credits' link at the bottom of your homepage, this will open a pop up window. The subscriptions we offer to The Genealogist are listed. Vouchers can be used towards products from S&N Genealogy Supplies or to top up existing subscriptions. Once you have decided on the voucher / subscription you would like, choose it from the list and press the 'select' button. If you are ordering a subscription please enter the name of the subscription you would like. All rewards are set up / sent by a member of admin and can only be processed during normal office hours.
How do I become an arbitrator?
If you wish to become an arbitrator, and have consistently submitted high quality batches, please contact us to request this permission. The ability to arbitrate is given out at our discretion. We may occasionally contact some of the top indexers to invite them to participate as arbitrators.
I have completed a batch but haven't had any credits added to my account?
Credits are added to your account once the arbitration stage has been completed